Folks running for office, especially our wonderful citizens running for local county offices, business owners, and any of the rest of us who what to persuade people to listen, I’ve got something for you.
I will bet that most of you aren’t aware that you’re muddling your message and losing votes, sales, and converts to your causes.
Of course, maybe you’re way ahead of me. I thought I knew what I was doing. I have a master’s degree in business, spent a few years in business consulting, have created a few small startups, and currently am a product manager for large software company. Despite all of that, I had somehow missed something vital. Something simple and powerful. Something that has a dramatic effect on sales, votes, and converts. On getting people to even listen to what I had to say.
And I’m not alone. I saw another company struggling with it this weekend.
On Saturday I went and watched the latest Marvel movie at a theater in Logan. One of the pre-movie video ads was for a local company called Conservice. I don’t know how many thousands of dollars they spent on the ad they played. Or how much they spent on the many other ads we’ve seen over the years. But when it finished, I turned to Nellie and said, “I still don’t know what that company does or why I should care.”
“I know,” she said. “I know.”
We were both baffled. After years of seeing their ads, we still have no idea what they do, how it would make our lives better, or what action we should take to use their service.
They have wasted thousands and thousands of dollars on their marketing.
There’s another local company that advertises during those pre-movie slots. It’s called ARS. I saw one of their ads this weekend as well. But it only reminded me of what I already know. I know exactly what they do, how it would make my life better, and what action to take.
If you have a flood, fire, or plumbing backup—whatever—they clean it up. “Got a mess? Call ARS.” That’s their one-liner.
If I ever have a mess, I will call ARS. I will never call Conservice. I have no idea what they do.
What’s the difference here?
Clarity.
And what generates that clarity?
A complete focus on the customer. The ARS ads are all about the customer and their problems and needs.
The Conservice ads, on the other hand, are all about Conservice. We’ve been in business for x years. Here’s what our building looks like. Here’s a worker planting a bush. Blah, blah, blah.
The ARS ads are all about me, the guy in the theater seat, the thing I want and the problem I have. ARS features me as the hero in my own story. They present themselves as the helper—the Yoda or Gandalf or Haymitch who helps the hero get what they want. You got a mess? We’ll help you.
The difference in the power of the two ads is night and day.
Of course this means it’s been verified that I’m a dolt. After all the years in business and education, I should have known this. But the surprising truth is that I’m not alone.
I look at the marketing we do at the billion-dollar company I work for and see this same issue everywhere. Millions of dollars spent on muddles. I look at company websites on the internet and see more muddles. I recently listened to pitches by many of our local citizens running for office and saw the same thing. It seems this communication muddle afflicts a lot of us.
About five years ago, when I began investigating an idea for a new company, I came across the Lean Startup method pioneered by a guy at Stanford and began to see the light. But a few months ago, the curtains were completely pulled aside to let in the sunshine. And wow! What a revelation.
If you want to get people to listen, you have got to hear what Donald Miller has to say. He’s consulted with thousands of companies on how to clarify their message so people will listen. His framework and method make clarifying your message so easy.
He calls it the StoryBrand framework, and it’s brilliant. What it does is help you clarify your message so that a customer or voter or whoever will know within three seconds:
- What you offer
- How it will make their life better
- And what action they should take if they are interested
But it goes beyond that. It helps you actually define what you should be offering in the first place. It’s a powerful product development tool. I’ve started using this in all my business efforts. And in my training and presentations.
For example, I just used it to develop a presentation I delivered at a huge writer’s conference last week. The results were that after the presentation, I had a line of people wanting to thank me. I had people telling me I made them cry. Others wanted to give me a hug. They were grateful. I had people tell me it was the best presentation of the conference.
This was not because I’m brilliant. I’m a dolt, remember. It’s because I used the StoryBrand framework to focus on those people. Their needs. Their problems. Their aspirations.
If you’re running for office, if you have a business, if you want to persuade anyone to do anything, then let me recommend you listen to this guy and learn about this framework.
Get the revelation. Get out of the muddle. And get people to listen.
And when you’ve finished the Miller stuff above, read How to Write Copy That Sells by Ray Edwards, the guy who has partnered with Miller. It’s all about clarifying your message as well.
I really prefer the new art. I actually resisted buying ‘RuneLords’ years ago because, I REALLY dont care for Darrell K Sweet. More than half the time I’m looking at Wheel of Time covers I ask myself what is he trying to say here? The most boring moment in the book? case in point ‘Knife of Dreams’. Yes he paints better than I can by a long shot, but I’m a writer not a painter. And if I can ever get TOR to take one of my books, I would rather have KK than Sweet.
Sorry just a little rant. I would prefer something like KK for
‘Servant of a Dark God’ too
It’s visceral. KK is like, holy crap, that dude is going to kill me!! Sweet is more tame. I don’t know if Disneyesque is the right term, but you don’t get the feeling of danger with Sweet.
Isaac, who brought this to my attention, suggested this feel matched my book. He’s the one who opened my eyes to the feel of my book, saying it reminded him of Braveheart, Patriot, or an early British Isles feel.
One thing is for sure–cover art marketing is an art. There are all sorts of factors to consider in addition to whether the illustration is cool. I’ll be interested to see what they come up with.
I’ve only read what you have posted thus far, but without tooting your horn too much, I really like it. I think the biggest moment of zing to me, the moment that has me wondering the most about was Sugars mother, how she got that strong and daring to stand by her husband. Is more going to be revealed there soon or did I read something into it that wasn’t there?
Not trying to be off topic, I just started wondering about the Braveheart and Patriot feel of things. I personally like the racist feel of things, the conflict between Koramites and the others, not because Im racist but because thats real. I cant recall which series it was,Im sure it was a bigger one; a friend of mine liked it because there were no race issues. To me in a world of many divergent nations for there to be no race issues is unrealistic. I just didn’t buy it. But Fir-Noy hating others, conquered peoples thats real, fantasy world or no.
So for an art cover comment, something dark and dangerous is better than Sweet and low.
Glad to hear it’s working for you. Yes, more will be revealed about her mother. Hopefully, many delicious moments ahead. 🙂